Warranty
The following general terms and conditions apply to purchases from January 31, 2024.
Duration: For certain models, customers are provided with a 5-year warranty starting from the date of purchase and/or delivery of the product. (2-year standard warranty for the entire machine + 3-year extended warranty.
Region: This warranty only applies to repair services for HAIER brand products Storm sells.
Validity: Registration of the product within 30 days from the date of purchase together with the sales receipt and/or purchase invoice and/or delivery note confirming delivery of the product to the customer are the only documents that entitle you to the services provided by this warranty, and must be handed over to the requested service personnel.
If the customer changes or deletes the product registration certificate, information, or data on the sales receipt and/or delivery note attached to the product after purchase, or if it cannot be presented to the requested customer service personnel because it does not exist.
If the customer does not register within 30 days of purchase, the warranty will not be provided, but the traditional 2-year warranty will be provided.
IMPORTANT: If the purchase date registered by the customer on the product does not match the date on the receipt and/or the purchase date on the invoice, the extended warranty will be void and Haier will provide a traditional 2-year warranty.
Cost: The labor costs, freight, and travel costs for repairs during the extended warranty period will be directly borne by the customer. We only bear the cost of defective spare parts.
Restrictions: For the following situations, we refuse to provide any after-sales service. The customer will be required to pay for additional replacement parts and repairs in the following circumstances: Denial of any compensation for any type of damage caused by
1) The product is not used correctly by the instruction manual provided at the time of purchase, and the equipment is subject to lightning strikes, extreme weather conditions, incorrect voltage or overvoltage, insufficient or incorrect power supply, or incorrect use of the equipment and failure to comply with the country in which the equipment is operated /regional technical specifications/standards and/or safety standards in all cases.
2) Product failure/damage caused by failure to install by the instructions specified in the user manual provided with the product and repairs not performed by personnel authorized by Haier.
3) The product is found to be non-defective after inspection by technical personnel or other causes are found;
4) Products purchased from non-Haier authorized retailers;